THE Ministry of Development’s departments and relevant agencies were advised to continue improving the quality and efficiency of their services in line with the advancements in technology.

This is aimed at meeting the requirements of customers faster by simplifying their application process with a skilled and knowledgeable workforce.

Minister of Development Yang Berhormat Pehin Orang Kaya InderaPahlawan Dato Seri Setia Hj Suyoi Hj Osman said this yesterday in expressing his hope of having modern technology used in enhancing quality, productivity and efficiency in carrying out services from the government namely those involved in land development, construction of infrastructure and buildings as well as other public interests.

 

Development Minister, YB Pehin Dato Hj Suyoi (2nd R), touring the exhibition put up during the
Global Navigation Satellite System Seminar

 

THE Ministry of Development’s departments and relevant agencies were advised to continue improving the quality and efficiency of their services in line with the advancements in technology.

This is aimed at meeting the requirements of customers faster by simplifying their application process with a skilled and knowledgeable workforce.

Minister of Development Yang Berhormat Pehin Orang Kaya InderaPahlawan Dato Seri Setia Hj Suyoi Hj Osman said this yesterday in expressing his hope of having modern technology used in enhancing quality, productivity and efficiency in carrying out services from the government namely those involved in land development, construction of infrastructure and buildings as well as other public interests.

Development Minister, YB Pehin Dato Hj Suyoi (2nd R), touring the exhibition put up during the
Global Navigation Satellite System Seminar

He mentioned these being components under the ‘Client Charter’ or Tekad Pemedulian Orang Ramai (TPOR) where any application process should be reviewed by the respective departments and agencies in order for them to meet the requirements of their customers.

“Frequent use of new and advanced technology alone will not be meaningful if the conduct and ethics of our work has not changed. It is necessary for all departments and agencies to adjust work procedures with the use of technology available at this time,” he said. “Any of the processes and procedures that are complicated for the public and stakeholders should be reviewed and improved to enhance the quality and efficiency of services provided.”

The minister also called for the involvement and cooperation of the private sector in the matter, to facilitate and quicken the collection of data in planning and decision-making in providing infrastructure and land sites which are welcomed and greatly appreciated. An example was in the work of surveyors where private land measurement should always strive to improve the quality of services in the accelerating process of measurement and manufacturing plans.

“Towards this, they should try and find a way to use more sophisticated technology that can produce faster service that is in line with current needs. They should also strive to increase the skilled workforce in the use of new technology to improve the quality and efficiency of their services,” he said.

He added that the ministry would continue to work on improving the quality and efficiency of service through the use of new technology. He mentioned the example of the Survey Department’s launch of the “Geoportal Survey” a platform which contains geographic and land lot information, easily accessible to interested parties.

Other departments were urged to follow suit with such initiative where technological advancements can enhance their services for the betterment of customers and the general public.

The minister was guest of honour in yesterday’s official opening of the Global Navigation Satellite System (GNSS) seminar organised by the Survey Department, Ministry of Development.

 

Associate Senior Engineer,Hideshi Kakimoto, of Japan Aerospace Exploration Agency
presenting his keynote address during the GNSS Seminar

 

Source: The Brunei Times – 27 March 2013

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